This article answers common questions about device compatibility and system requirements to help ensure a smooth experience with the KAF Digital Bank app.

This message usually means that your mobile device doesn’t meet the minimum technical specifications required to run the latest version of the KAF Digital Bank app. This is usually due to one of two reasons:

• Outdated Operating System: Your device's operating system (like Android or iOS) might be too old to support the latest features and technologies used in the app.
• Insufficient Device Hardware: Your device's internal hardware (such as the processor, RAM, or screen resolution) might not be powerful enough for the app to run optimally.

What are the minimum system requirements for the KAF Digital Bank app?

For the best and most secure experience, the KAF Digital Bank app requires the following minimum operating system versions:

• Android: Version 13 or later
• iOS: Version 16 or later

How do I check the operating system version of my device?

You can check your device's operating system version in the settings:

• Android: Settings > About phone (or System > About phone) > Software information
• iOS: Settings > General > About

Compare your OS version with our minimum supported versions: Android 13 or iOS 16.

What can I do if my device doesn't meet the minimum system requirements?

If your device does not meet the minimum system requirements, consider the following options:

• Update your operating system: Some older devices support updates to newer versions. Check your settings for available updates.
• Use a compatible device: If your current device cannot be updated, you may need to use another device that meets the system requirements.

Will older versions of the KAF Digital Bank app still be available for download or use?

For security and performance reasons, only the latest version of the KAF Digital Bank app is supported.

Older versions may not include important security updates and could stop working correctly. We recommend using a compatible device and updating to the latest app version for the best experience. Therefore, we strongly recommend using a compatible device (Android 13 or later, iOS 16 or later) with the latest app version for the best and most secure banking experience.

I believe my device meets the minimum requirements (Android 13 or iOS 16), but I'm still getting the compatibility error. What should I do?

If your device meets the minimum requirements but you're still seeing the error, try these steps:

• Ensure you downloaded the app from the official store (App Store or Google Play)
• Restart your device
• Update your App Store / Play Store app
• For Android: Clear Play Store cache: Settings > Apps > Google Play Store > Storage > Clear cache
• Check your internet connection

Are there alternative ways to access KAF Digital Bank services if my phone is not compatible with the app?

At present, the KAF Digital Bank app is the primary platform for accessing all features and services.

We are exploring alternative access options and will share updates on our website and app as they become available. We are continuously evaluating our service offerings and may explore alternative access methods in the future.

What if my phone doesn't meet the minimum system requirements? Will the app be available for older devices in the future?

We currently focus on supporting devices that meet our minimum system requirements to ensure security and functionality.

While we understand the need for broader support, maintaining compatibility with older systems may limit feature and security improvements.

We regularly review compatibility needs and will announce any updates via our website or app

Who can I contact if I continue to have compatibility issues?

If you've confirmed your device meets the minimum system requirements and have tried the above steps but still encounter issues, please contact our support team:

Hotline: +603-87443331

Email: hello@kaf.com.my

Please provide detailed information about your device model, operating system version, and the steps you have already taken. This will help us diagnose the issue and provide you with the best possible support.

Thank you for your understanding. We are dedicated to providing a seamless and secure banking experience for all our users.