At KAF Digital Bank (KAF DB), transparency and accessibility are at the core of our values. We believe in empowering our customers by providing easily accessible information and guidance. However, we understand that sometimes you may have specific inquiries or feedback, and we're here to assist you every step of the way.

How to Contact Us 

1. Access Contact Us: 

Click on the ‘Contact Us’ link located at the top right of this page.

2. Provide Contact Information: 

Enter your email address to ensure we can reach out to you to follow up.

3. Subject: 

Add a subject to help us understand your query better.

4. Description: 

Provide more details on the nature of your feedback or query.

Your input is highly valuable to us, and we appreciate you reaching out to us. We want to provide you with the best answers and guidance.

Providing Feedback 

1. Importance of Feedback: 

Your feedback is valuable and assists us in enhancing the quality of our responses.

2. Thumbs Up/Thumbs Down: 

Share quick feedback by clicking on the "Thumbs Up" or "Thumbs Down" icons at the bottom of each of our responses.

3. Detailed Feedback: 

If you wish to give feedback on the article that you just read, you may click on the ‘Give feedback about this article’ button.

We value your input and contribution to our efforts to continuously strive to serve you better.

Navigating the Website 

1. Language Selection: 

Choose your preferred language at the top right of  KAF Digital Bank’s knowledge base.

2. Search Bar Usage: 

You are able to ask questions in both English or Malay, use the search bar to type your query.

3. Search Results: 

A list of suggested articles will appear. Choose any of them to find the answer you seek.

Your satisfaction and feedback are of utmost importance to us at KAF Digital Bank. Whether you have questions, need assistance, or want to provide feedback, we have made it easy for you to reach out to us. By following the simple steps outlined above, you can ensure that your inquiries are addressed promptly and your feedback is heard. Thank you for choosing KAF Digital Bank; we look forward to serving you and continuously improving our services based on your input.