As a new user kicking off your digital banking journey with KAF Digital Bank (KAF DB), the pre-login page serves as your gateway to a number of essential features and resources. 

Through our step-by-step guide, you'll discover primary features and tools designed to streamline your banking experience, from account activation to critical legal documents and FAQs.

Finding Pre-Login Entry Points

You will find these primary features on your pre-login page:

• Language Switch: 

Choose your preferred language for a personalised experience.

• Login:

A field in which you can input your ID (in this case, your NRIC) to access your account securely after the onboarding process is finished.

• Activate Account:

Activate your account to enjoy the full suite of digital banking services.

• Help Centre:

A room where you can find our FAQ articles and related legal documents.

• Open New Account / Sign Up: 

Start your digital banking journey by creating a new account.

• QR Pay: 

You can scan QR codes from merchants to pay your bill. Currently, this feature is only available for registered and activated accounts.

• SecureKAF:

Additional security features for your every transaction. You can use this secured authentication feature to “Approve” or “Reject” online transactions, card transactions, or even fund transfers. 

If you tap on “Activate Account”: 

• Immediate Account Activation:

You can immediately activate your account by entering the Username and Activation Code we sent you through your registered email.

• Get Your Account Secured: 

You must set up the biometric access and your secured 6-digit PIN.

• See Your New Home Screen (Account Dashboard): 

Afterwards, you can access your Home Screen (Account Dashboard).

If you tap on “Help Centre”, you may find: 

• Frequently Asked Questions (FAQ): 

Get answers to common queries. Good news! Our FAQs are in article form. You will find it more useful as it gives you more insights into the context of our answers.

• Contact Us: 

Reach out for assistance or queries. Our headquarters details, customer support line, and email are here for your further assistance.

• Our Terms and Conditions: 

Familiarise yourself with our terms for a transparent banking experience.

• Our Privacy Policy: 

Understand how we handle your privacy and data.

• Our Shariah Terms and Conditions: 

Understand more about the Islamic contract that we use and how it governs our product offering as a whole.

• Perbadanan Insurans Deposit Malaysia (PIDM) Document: 

Learn about the protection provided by PIDM (Perbadanan Insurans Deposit Malaysia).

• Our Fee and Charges:

Understand the applicable fees associated with your account.

• Forgot Username/Cannot Sign-in: 

Retrieve your username or get assistance for sign-in issues.

• Chat With Us / Customer Help Centre: 

Connect with our support team.

If you tap on “Sign Up”, you may: 

• Resume Application: 

This is for those who've initiated the application and wish to continue seamlessly.

• Open New Account / Sign Up: 

Start your digital banking journey by creating a new account.

What do we have on the Pre-Login page?

Help Centre: 

• FAQ: Find answers to some common questions.
• Contact Us: Reach out for more support.
• Agreements: Access to essential banking agreements.
• Can't Sign In Because of Forgot Password: Assistance for password retrieval.

Agreements:

• Terms and Conditions: Detailed terms for banking services.
• Privacy Policy: Information on how we handle your data.
• Shariah Terms and Conditions: Shariah Terms and Conditions govern the product offering as a whole.
• PIDM Document: Details on deposit protection.
• Fee and Charges: Understand the fees associated with your account.

Navigating the pre-login page of KAF Digital Bank marks the beginning of an exciting journey towards financial management and convenience. With features like language customisation, account activation, and access to essential legal documents and FAQs, you're well-equipped to make the most of our digital banking platform. 

When conducting your initial bank transfer to activate your account, there are a few pre-requisites to follow for successful account activation and proceed to have your full banking access:

1. Ensure that the Bank that you are transferring from is conventional or Islamic, and not from digital banks or e-wallet service providers.
2. Ensure that the sender's name is the same as your KAF account.
3. Ensure that the amount that you transfer is no less than RM 10.

After satisfying these requirements, you can enjoy our app's full benefits!

We're just a few taps away if you ever need help with your app.