Resetting your PIN can be necessary in various scenarios to ensure the security of your KAF Digital Bank (KAF DB) account. Here's a breakdown of different scenarios and the steps to reset your PIN accordingly.

PIN Reset Scenarios 

Scenario 1: Reset PIN during MFA Action (during entering 6-digit PIN)

1. Initiating Account Recovery: 

Tap on "Forgot PIN" in the page requiring the Secure PIN.

2. Email Notification: 

Email will be sent notifying the initiation of the account recovery process.

3. E-KYC Process:

Redo e-KYC (online identity verification), including identification document (ID) verification, facial recognition (face scan verification), and liveness check, as during the initial onboarding.

4. Resetting PIN: 

On the Reset PIN page, create a new 6-digit PIN.

5. Confirmation:

Re-enter the PIN for confirmation.

6. Acknowledgment Screen:

The Acknowledgement screen indicates success or failure. Push notification and email confirm the success.

7. Failure Scenario: 

If the acknowledgment page shows failure, your verification went wrong, and PIN creation is not allowed. You need to retry later.

8. Completion: 

Tap "Done" to navigate to the Dashboard.

Scenario 2: Forgot PIN with Passed Biometric

1. Login with Biometric: 

Launch the app, log in using biometric, and go to the Dashboard.

2. Accessing Settings: 

Tap the three-line Menu icon, select “Settings”, and choose "Change PIN".

3. Initiating PIN Reset: 

Tap "Forgot PIN" to start the process.

4. E-KYC Process: 

Redo the e-KYC (online identity verification) process (self-identity verification), including identification documents (ID) verification, facial recognition (face scan verification), and liveness check, similar to the initial onboarding.

5. Creating New PIN: 

On the Reset PIN page, generate a new 6-digit PIN.

6. Confirming PIN: 

Re-enter the new PIN for confirmation.

7. Acknowledging Outcome: 

View the Acknowledgment Screen for success or failure.

8. Return to Pre-Login: 

Tap "Done" to be redirected to the Pre-Login page.

Scenario 3: Forgot PIN with Failed Biometric

1. Login Attempt with Biometric:

Launch the app and attempt login using Biometric.

2. Biometric Failure: 

If Biometric fails, try logging in using your Secure PIN.

3. Forgot PIN:

On the PIN page, tap "Forgot PIN".

4. Account Recovery Process: 

Redo e-KYC (online identity verification), including identification document (ID) verification, facial recognition (face scan verification), and liveness check.

5. Resetting PIN: 

On the Reset PIN page, create a new 6-digit PIN.

6. Confirmation: 

Re-enter the PIN for confirmation.

7. Acknowledgment Screen: 

The Acknowledgement Screen indicates success or failure. Push notification and email confirm the success.

8. Failure Scenario: 

If the acknowledgment page shows failure, your verification went wrong, and PIN creation is not allowed. You may retry again later.

9. Return to Pre-Login: 

Tap "Done" to be redirected to the Pre-Login page.

No matter the scenario, resetting your PIN with KAF Digital Bank is a straightforward process designed to prioritise security and convenience. By following the steps outlined for each scenario, you can efficiently reset your PIN and continue managing your finances with peace of mind.