Start your personalised journey with KAF Digital Bank (KAF DB) as we introduce our seamless account upgrade process. Elevate your banking experience by progressing through Basic Plus and Premium tiers, each offering enhanced benefits. 

Notification Methods 

• Self-exploration

Navigation to My Tier Interface

Whether you click through a secure message, email’s deep link, push notification, or in-app marketing banner, you will be directed to the My Tier interface.  

Upgrade Steps by Self-exploration

1. Launching App and Login: 

Open the application and log in using biometric authentication (fingerprint or face ID).

2. Navigating to My Tier: 

Go to the three-line Menu icon at the bottom of the App Dashboard.

3. Selecting My Tier: 

Choose the "My Tier" option from the menu.

4. Identifying Current Tier:

Identify your current Tier by tapping on the “Basic Plus” or “Premium” tab.

5. Checking Upgrade Eligibility: 

If the "Upgrade Now" button is clickable, you are eligible to upgrade your tier to the next level.

6. Initiating Upgrade: 

Tap on "Upgrade Now".

7. Providing Documents: 

Upload the necessary documents.

8. Submit: 

Tap the "Submit" button.

9. Acknowledgement Page: 

A page will appear stating "Success!".

10. Return to My Tier Interface: 

Tap "Done" to return to the My Tier interface.

11. Verification Process: 

Relax while we verify your information. The status (Approved or Rejected) will be communicated through an email notification.

 At KAF Digital Bank, the account upgrade process is designed to provide you with a banking experience that grows with you. Elevate your banking status, unlock exclusive benefits, and enjoy the tailored services that match your evolving needs.