Here's your ultimate guide to the KAF Digital Bank (KAF DB) Customer Help Centre. We're here to improve your banking experience by answering your questions and providing you with the information you need. If you can't find what you're looking for here, you can email or call KAF WIRA, our friendly customer service team.

How to Get in Touch with KAF WIRA

Need instant support? Get in touch with our WIRA anytime, anywhere via KAF Digital Bank mobile app:

Phone: Have a chat with our WIRA at +603-8744 3331.

Email: Drop us a note at hello@kaf.com.my

WhatsApp: Contact us via WhatsApp at +60 12-473 8744

We are available from 8 am until 12 am to answer any of your queries during this Perintis period.

Problems using the App? Need Help with Your Account?

Having a few hiccups with the app? Is payment not going through as expected? And if you have any questions about your card, whether on activation, reporting a lost or stolen card, or sorting out your account settings, we're here to help!

You might face any of these challenges:

• Onboarding Challenge: 

You may have attempted to sign up multiple times but have not successfully completed the process.

• QR Code Payment Frustration: 

Imagine you're at the cashier, attempting to make a payment by scanning a QR code, but repeatedly face difficulties.

• Mystery Deduction: 

Your account is displaying unexpected balance reductions after attempting to make a payment or if the payment itself has failed.

• Elusive Debit Card: 

You're trying to apply for a physical debit card, but your application isn't getting through.

• Virtual Card Payment Hassle: 

While making an online payment using your virtual card, you encounter persistent issues that make it challenging to complete the transaction.

• Access Denied: 

When trying to log in to your account, you may encounter an error message or issue that prevents you from accessing your account.

No worries, KAF WIRA are here to assist.

Understanding Our Products and Got General Banking Questions?

Are you curious about our products, how to apply, eligibility, or anything else? Just give us a shout. We're more than happy to share all the details.

Feedback and Ideas

We value your input. Feel free to share your thoughts and suggestions by emailing us at hello@kaf.com.my, filling out our feedback form on our website, or calling our customer service team. You may also do so through the KAF Digital Bank app. Find the Feedback button through the three-line icon (“More” button on the dashboard), select reasons and input your comment together.

Thank you for checking out our Customer Service Center guide. We hope this guide has answered your questions. If you ever need more help, don't hesitate to reach out to our dedicated customer service team, KAF WIRA! We're here to make your banking experience as smooth as possible.