Forgetting your KAF Digital Bank (KAF DB) 6-digit personal identification number (PIN) can be a hassle, but don't worry, we've got you covered with a straightforward recovery process. 

Here's a simplified guide to help you regain access to your account with ease.

Forgot 6-digit PIN

Let's break down the general process of recovering a forgotten 6-digit PIN in a simpler way:

1. Forgot PIN: 

• If you forgot your 6-digit PIN, you can start the recovery process on the Pre-Login Dashboard.

2. Attempts Limit: 

• For registered devices, the system checks the number of attempts.
• If you exceed one attempt within a 12-hour period, you'll only be allowed another single attempt after the lapse of that 12-hour timeframe.

3. Forgot PIN Process:

• Initiating the “Forgot PIN” process requires you to redo the e-KYC (Know Your Customer) process.
• This includes verifying your identification documents (ID), facial recognition (face scan verification), and a liveness check.
• You'll be notified about this process through email and push notification.

4. Verification Process: 

• After completing the e-KYC (online identity verification), the system verifies your information.
• If successful, you proceed to set up a new PIN.

5. PIN Setup: 

• Upon successful PIN setup, a status page is displayed.
• You need to wait until your self- identity verification results are available.

6. Self- Identity Verification Results: 

• If the self- identity verification results are "Pass," you can log in after a buffer period of 12 hours.

7. Buffer Period: 

• The buffer period applies only if the self- identity verification result is "Pass".
• If the result is "Under Review" or "Fail," the buffer period is bypassed. There is no 12 hour buffer period entitled for these status.

8. Failed Self- Identity Verification Result: 

• If the self-identity verification result is "Fail" or "Under Review," you are allowed to have another single attempt after the lapse of the 12-hour timeframe.

9. Incorrect PIN Entry: 

• If you fail to enter the correct PIN during the reconfirmation, you'll receive a toast message (popup message) indication there is an error.
• You will need to input the correct PIN once again.

Losing your 6-digit PIN doesn't have to be a headache. With our step-by-step recovery process, you can quickly reset your PIN and get back to managing your finances seamlessly. 

Follow these simple steps to initiate the PIN recovery process and ensure uninterrupted access to your KAF Digital Bank account.