Here's your ultimate guide to the KAF Digital Bank (KAF DB) Customer Help Centre. We're here to improve your banking experience by answering your questions and providing you with the information you need. If you can't find what you're looking for here, you can email or call Wira KAF, our friendly customer service team.

Ran into a problem or have a quick question? Contact us today so we can help.

⚠️ For urgent account updates, balance inquiries, or transaction disputes, please use our official secured channels for immediate, real-time assistance:

KAF Digital Bank Mobile App: Log in >From Dashboard, tap More (⋯) >Message

Official WhatsApp: +6012-473 8744 

Customer Care Hotline: +603-8744 3331

✉️ For general, non-account-related questions (e.g., product information, service information, corporate information, business partnerships, or career opportunities), you may reach our team via email:

Email: hello@kaf.com.my

Note: To protect your data privacy, account-specific requests, balance inquiries, or financial transactions sent to this email address will not be processed.

💬 Want to share feedback about our products or services? Please submit your thoughts directly through our official Feedback/Complaint Form.

Our support team is available 24/7 to answer any of your queries during this period.

Problems using the App? Need Help with Your Account?

Having a few hiccups with the app? Is payment not going through as expected? And if you have any questions about your card, whether on activation, reporting a lost or stolen card, or sorting out your account settings, we're here to help!

Our support team is ready to assist you with any questions or issues you may have. Whether it is about your signing up process, account or something technical, we'll make sure you get the help you need quickly. 

• Onboarding Challenge: You may have attempted to sign up multiple times but have not completed the process.
• QR Code Payment Frustration: Imagine you're at the cashier, attempting to make a payment by scanning a QR code, but repeatedly face difficulties.
• Mystery Deduction: Your account is displaying unexpected balance reductions after attempting to make a payment or if the payment itself has failed.
• Elusive Debit Card: You're trying to apply for a physical debit card, but your application isn't getting through.
• Virtual Card Payment Hassle: While making an online payment using your virtual card, you encounter persistent issues that make it challenging to complete the transaction.
• Access Denied: When trying to log in to your account, you may encounter an error message or issue that prevents you from accessing your account.

No worries, Wira KAF are here to assist.

Understanding Our Products and General Banking Questions?

Are you curious about our products, how to apply, eligibility, or anything else? Just let us know. We're more than happy to share all the details.

Feedback and Ideas

We value your input. Feel free to share your thoughts and suggestions by filling out our Feedback/Complaint Form on our website or by calling our customer service team at +603-8744 3331. You may also do so through the KAF Digital Bank app: Log in >From Dashboard, tap More (⋯) > Submit Feedback. 

Thank you for checking out our Customer Service Centre guide. We hope this guide has answered your questions. If you ever need more help, don't hesitate to reach out to our dedicated customer service team, Wira KAF! We're here to make your banking experience as smooth as possible.

How We Contact You (And What We'll Never Ask)

For your security, KAF Digital Bank will never contact you to ask for your password, Secure TAC, or personal information via email, WhatsApp, or any insecure channels. If you receive such requests, do not respond, and report it to us through our official channels.

For security reasons, all document requests and sharing will be handled either through our in-app secure messaging or via emails sent directly from hello@kaf.com.my. All other communications, such as promotions, will be sent via onzbanking@kaf.com.my, noreply@hello.kaf.com.my or our official social media channels.

You may be asked to verify your identity via the SecureKAF feature on your mobile app.