Whether you've lost your device or you're logging in for the first time after onboarding, KAF Digital Bank (KAF DB) ensures a secure and straightforward process to get you back on track. 

Follow these steps to regain access to your account with ease.

Lost Device or First-Time Login After Onboarding

1. Login Initiation: 

Enter your username and click “Login” to start the process.

2. Device Unfamiliarity: 

Encounter the message "This device seems unfamiliar" and proceed.

3. Register Device: 

Tap "Register Device" to initiate the process.

4. Lost Device Confirmation: 

Choose "Yes, I Lost My Device" and await email and push notifications.

5. E-KYC Process: 

Redo the e-KYC (online identity verification) process, including identification documents (ID) verification and facial recognition (face scan verification).

6. PIN and Biometric Setup: 

Set up a new 6-digit PIN and your biometric.

7. Confirmation and Thank You: 

See the Acknowledgement Screen confirming success or failure. Tap "Done".

8. Success Confirmation: 

If successful, receive email and push notifications.

9. Login Restriction:

After 12 hours, you can log in as usual, with restrictions during this period. However, you cannot use your app during this period, which we call the Cooling Period.

10. Failed Attempt Options: 

If it fails, retry e-KYC (online identity verification) or contact Customer Service for manual review.

11. Recovery Attempts: 

You can re-initiate the account access restoration process as needed. However, you are only allowed to do so once every 12 hours.

KAF Digital Bank makes it easy to log in after losing your device or onboarding for the first time. By following these steps, including redoing the e-KYC (online identity verification) process and setting up a new PIN and biometric, you can ensure the security of your account while regaining access. Remember, if you encounter any difficulties, our Customer Service team is here to assist you.