Whether you've lost your device or you're logging in for the first time after onboarding, KAF Digital Bank (KAF DB) ensures a secure and straightforward process to get you back on track. 

Follow these steps to regain access to your account with ease.

Lost Device or First-Time Login After Onboarding

1. Login Initiation: 

Enter your username and click “Login” to start the process.

2. Device Unfamiliarity: 

Encounter the message "This device seems unfamiliar" and proceed.

3. Register Device: 

Tap "Register Device" to initiate the process.

4. Lost Device Confirmation: 

Choose "Yes, I Lose My Device" and await email and push notifications.

5. E-KYC Process: 

Redo the e-KYC (online identity verification) process, including identification documents (ID) verification and facial recognition (face scan verification).

6. PIN and Biometric Setup: 

Set up a new 6-digit PIN and your biometric.

7. Confirmation and Thank You: 

See the Acknowledgment Screen confirming success or failure. Tap "Done".

8. Success Confirmation: 

If successful, receive email and push notifications.

9. Login Restriction:

You can log in as usual after 12 hours, with restrictions during this period. You cannot use your app in this period of what we call the Cooling Period.

10. Failed Attempt Options: 

If failed, retry e-KYC (online identity verification) or contact Customer Service for manual review.

11. Recovery Attempts: 

Re-initiate the account access restoration process as needed. But, need to bear in mind, you are allowed to re-initiate the process once in 12 hours.

Navigating the process of logging in after losing your device or onboarding for the first time is made easy with KAF Digital Bank. By following these steps, including redoing the e-KYC (online identity verification) process and setting up a new PIN and biometric, you can ensure the security of your account while regaining access. Remember, if you encounter any difficulties, our Customer Service team is here to assist you.