Terms and Conditions Governing Debit Card-i

“BEFORE YOU CLICK ON THE “I AGREE” BUTTON, PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY CLICKING ON THE “I AGREE” BUTTON, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS AND YOU SHALL BE BOUND BY THE SAME.”

1.    Overview

1.1    These are the Terms and Conditions governing the Debit Card-i, as amended from time to time, which is binding on the Customer. The use of the Debit Card-i by the Customer shall be governed by this Terms and Conditions, including all requirements, directives, regulations, and guidelines in relation thereto issued by the Bank and any authority having jurisdiction over the Bank, at any time and from time to time. The Customer is advised to read and understand this Terms and Conditions before agreeing to accept this Terms and Conditions. By clicking on “I Agree”, the Customer is deemed to have accepted this Terms and Conditions digitally.

1.2    The Bank’s Debit Card-i is one of the methods of payment which allows the Customer to use the Bank’s Banking Services and perform payment transaction directly from the Customer’s bank account to any Participating Retail and service outlets.

1.3    The Customer is required to maintain an account with the Bank which is linked to the Bank’s Debit Card-i. If the account with the Bank is closed, the Debit Card-i will be automatically cancelled.

1.4    The Bank’s Debit Card-i is based on the concept of Ujrah, where a payment is made by the Customer for the utilisation of services provided by the other party through the usage of the Card.

2.    Definition & Interpretations

2.1    The following terms and expressions shall apply to this Terms and Conditions, unless the context requires otherwise:

2.2    Words importing the singular shall include the plural and vice versa.

2.3    Words importing the masculine gender shall include the feminine and neuter genders and vice versa.

2.4    All references to provisions of statutes include subsidiary legislation and all modifications, re-certification and re-enactment of or to such statutes and subsidiary legislations from time to time and for the time being in force.

2.5    Any banking term not specifically defined or described shall be construed in accordance with the general practice of banks and finance companies in Malaysia. Any term relating to computer technology not specifically defined or described shall be construed in accordance with general practice and the custom of trade of computer companies and the information technology industry in Malaysia.

2.6    In the event of any conflict in the interpretation and translation of this Terms and Conditions in any language, the English version of this Terms and Conditions shall prevail.

3.    Application and Enrolment for a Debit Card-i

3.1    Any application for a Debit Card-i and access, will be subject to the Bank's approval. The Bank reserves the right to accept or reject any application, deny access to the Customer’s Debit Card-i application, limit the Customer’s access or Transactions or to revoke the Customer’s access to the Debit Card-i application.

4.    Issuance and Activation of the Debit Card-i 

4.1    Upon the successful opening of a Savings Account-i with the Bank via the Mobile Application, a virtual Debit Card-i is automatically issued to the Customer and linked to the Customer’s Savings Account-i. For more details regarding the initial account opening, please refer to the Savings Account-i Terms and Conditions.

4.2    A physical card may be issued upon the Customer's request via the Mobile Application and will only be delivered to the Customer at the registered address specified in the application.                

4.3    The Customer may activate the Debit Card-i through the Bank’s Mobile Application by following the steps and instructions provided on the Mobile Application. If the Debit Card-i has been issued and no activation has been made within twenty-one (21) days from the date of issuance, the Debit Card-i will be blocked and the Customer may request for a Debit Card-i replacement or re-activation of the Debit Card-i through the Mobile Application.

4.4    Click to Pay enrollment

1. The Bank provides Click to Pay as a standard card feature for the Debit Card-i to enhance online transaction security.
2. All Debit Card-i will be automatically enrolled in Click to Pay upon issuance of the virtual Debit Card-i.
3. The Customer may choose to opt-out of the Click to Pay service at any time by calling Customer Service, or by referring to our Help page hello.kaf.com.my/en_US/visa-click-to-pay.

5.    Acceptance and Use of the Debit Card-i 

5.1    The Customer acknowledges and agrees that:

1. the Debit Card-i is not transferable and can only be used by the person to whom it is issued;
2. the Debit Card-i shall be linked to the Savings Account belonging to the Customer to conduct Transactions;
3. the current balance in the Savings Account is sufficient to authorise for any Transactions and fees and/or charges imposed by the Bank;
4. all Transactions  made using the Debit Card-i are subject to the ATM Limit and POS Limit set by the Customer, subject always to the maximum limit allowable by the Bank as set out in https://hello.kaf.com.my/fees-and-charges;
5. the Customer shall be responsible to the Bank for all Transactions effected using the Debit Card-i and for all related fees debited to the Account;
6. the Customer shall use the Debit Card-i responsibly, including not participating in Shariah non-compliant activities;
7. the Customer shall check the Customer’s Savings Account through Mobile Application from time to time and report any discrepancies to the Bank without any undue delay;
8. The Banking Services shall be available subject to any Instructions regarding such use as issued by the Bank from time to time; and
9. the Customer shall abide this Terms and Conditions for the usage of this Debit Card-i.

5.2    The Debit Card-i Retail Purchase via VISA and/or for online purchases may be used subject to the following:

(a)    to pay for purchases using Debit Card-i at any Authorised Merchant, the Customer may authorise the debit Transactions by:

1. signing on the transaction receipt prepared by the Authorised Merchant;
2. entering an ATM PIN at the POS Terminal; or
3. performing Contactless Transaction;

(b)    in the event purchases using Debit Card-i are made via online, Auto Debit, mail order, or telephone order (MOTO), SST, or Card-Not-Present transactions, the Customer agrees that confirmation receipts and/or acceptance issued by any Authorised Merchant or its affiliates for such transactions shall be deemed satisfactory documentary evidence as use and the Customer must adhere to this Terms and Conditions;

(c)    the Customer will not use the Debit Card-i for, or in connection with any unlawful activities or purpose such as illegal online betting or payment for any illegal purchases which may result in the Bank rejecting debit Transactions at POS Terminals or payment gateways and terminating the card immediately, without any liability on the Bank;

(d)    the Bank does not represent nor warrant that the use of Debit Card-i will not be without disruption, interruption or error. Unless it is proven that such disruption, interruption, a technical breakdown or some other efficiency in the systems or equipment of the Bank or error arises directly from the Bank’s wilful default or gross negligence, the Bank shall not be held liable, responsible or accountable in any way whatsoever because of any loss, damage, or injury, other detriment incurred by the Customer if the Debit Card-i is not honoured;

(e)    if the Customer incurs any delay, cost, expense, loss, damage, and/or another detriment due to any mechanical defect or malfunction of any ATM, POS Terminal, internet network or due to a loss or interruption of power supply, the Customer hereby absolves the Bank from any and all liability and responsibility;

(g)    the Bank shall not be, in any circumstance liable:

1. for any failure due to any mechanical defect or malfunction of any ATM, POS terminal, internet network or such other terminals or channels that are available to the Customer or due to a loss or interruption of power supply;
2. should there be any rejection by any Authorised Merchant or any terminal used to process card transactions or connection with the card facilities or if the Bank refuses, according to its policies, to authorise any card transactions; or
3. for any damage, loss, or inability to retrieve any data or information that may be stored on the card or any microchip or circuit or device on the Debit Card-i;

(h)     the Bank will not affect any payment order or Instructions unless there is sufficient balance in the Savings Account on the payment order or Instructions date and the Bank shall not be liable for any loss or damage suffered by the Customer arising therefrom. The Savings Account balance shall exclude uncleared cheque(s) or remittances not received. All payment orders or Instructions will be void if the Savings Account is closed or the payment order or Instructions is cancelled on or before the payment date; and

(i)      in some circumstances, VISA may allow the Customer to charge a Debit Card-i transaction back to the Authorised Merchant with whom the Retail Purchase was made (if the chargeback right is available) subject to the complaint or dispute having been made to the Bank by the Customer within twenty-one (21) days from the posting date of such Transaction in the Customer’s Savings Account and the Customer has provided the necessary information requested by the Bank to support the chargeback within the requested time frame.

5.3    Where there is a dispute between the Customer and the Payee Corporation(s) or Authorised Merchant arising from the use of a Debit Card-i, or where the Customer has paid in excess of what is due to the Payee Corporation(s) or Authorised Merchant, the Customer shall settle such dispute with or obtain an adjustment or refund from, as the case may be, the Payee Corporation(s) or Authorised Merchant, and the Customer hereby agrees that the Customer shall not hold the Bank liable for any losses or damages which the Customer may incur arising from the dispute or excess of payment.

5.4    The Bank reserves the right to withdraw funds from the Customer’s Savings Account, provided there are sufficient funds which the Customer may have with the Bank, for any shortfall arising from Transactions effected using the Debit Card-i, including but not limited to shortfalls caused by:

1. differences between the authorisation amount and the final settlement amount;
2. currency conversion fluctuations;
3. delays, interruptions or errors in network or system processing; or
4. Any other circumstances resulting in an undercharged or partially authorised Transaction.

5.5    The Customer acknowledges that a pre-authorisation amount of RM200.00 (“Pre-authorisation Amount”) or the amount specified by the merchant is required for petrol transactions at the self-service pump in petrol stations. The Pre-authorisation Amount is a temporary hold from the Customer’s Savings Account before the petrol is filled. The Pre-authorisation Amount will be cleared within three (3) days and the actual amount for the petrol transactions will be debited from the Customer’s Savings Account. There may be other instances such as hotel check-in where pre-authorisation is also required.

6.    Shariah compliance    

6.1    The Debit Card-i can only be used for Shariah-compliant goods and services and shall not be used at any merchants who are in the business of providing Shariah non-compliant goods and services and/or for any Shariah non-compliant transactions as categorized by merchant category as below:

Note: the above list of Shariah non-compliant goods and services may be updated from time to time on the Mobile Application.

7.    Ownership of the Card

7.1    The Debit Card-i remains the property of the Bank at all times, and it is not transferable to another party for any use or purpose unauthorised by the Bank.

7.2    The Customer shall not use the physical Debit Card-i and shall cut the physical Debit Card-i in halves in one of the following events:

1. upon the expiry of the Debit Card-i;
2. upon cancellation, termination, replacement and surrender of the Debit Card-i by the Customer;
3. upon cancellation, revocation and suspension of the Debit Card-i by the Bank; or
4. upon discovery of the Debit Card-i after notification of its loss or theft.

7.3    Upon the Customer’s cancellation of the Debit Card-i following the loss, theft, or mutilation of the Debit Card-i, the Bank may, according to its policies, issue a replacement of physical Debit Card-i to the Customer. Any replacement Debit Card-i issued by the Bank will be subject to a replacement fee as stated under the Bank’s fees and charges.

7.4    The Customer must maintain exclusive possession and control of the Debit Card-i. The Debit Card-i shall not be shared, altered, defaced, or tampered with for any purpose not expressly authorised by the Bank. To the maximum extent permitted by law, the Bank disclaims all liability for any loss or consequences resulting from the alteration, defacement, or unauthorised tampering of the Debit Card-i by the Customer or any unauthorised third party.

7.5     The Customer shall not use the virtual Debit Card-i, and the virtual Debit Card-i shall be non-usable in one of the following events:

1. upon cancellation and termination of the virtual Debit Card-i by the Customer via the Mobile Application;
2. upon cancellation, revocation and suspension of the virtual Debit Card-i by the Bank and the Customer shall be informed immediately of such cancellation, revocation and suspension via the Mobile Application by receiving a text from the Bank;
3. the ATM PIN is disclosed or exposed or compromised, voluntarily or otherwise, to any other person other than the Customer; or
4. the Customer fails to retrieve the Customer’s ATM PIN number after numerous attempts. 
    

8.    Contactless Transaction

8.1    The Debit Card-i supports Contactless Transactions at Authorised Merchant terminals equipped with contactless readers, including VISA PayWave, a contactless payment method via the “wave” function with no ATM PIN or signature required that can be performed at any POS Terminal that displays the VISA PayWave logo.

8.2      Each Contactless Transaction is subject to per-transaction limits, cumulative limits and/or frequency limits as determined by the Bank from time to time. The Bank reserves the right to set different limits for local and overseas Transactions to mitigate fraud risk. 
    
8.3      Where any applicable Contactless Transaction limit (including per-transaction, cumulative or frequency limits) is exceeded, the Customer may be required to authenticate the transaction by entering the ATM PIN or signing a transaction receipt, where applicable.     
    
8.4      The Customer may change the Contactless Transaction limit amount via the Mobile Application, subject always to the maximum limit allowable by the Bank.

8.5      All Contactless Transactions are subject to the applicable limits, fees and charges as set out in the Bank’s website at https://hello.kaf.com.my/fees-and-charges.
 

9.    E-Statement

9.1     E-Statement is an electronic statement provided to the Customer by the Bank that is made available through the Mobile Application.

9.2    An E-Statement through the Mobile Application is available on a monthly basis or at such frequency as determined by the Bank. The Customer must be a registered Mobile Application user and has registered for the E-Statement service to view the E-Statement.

9.3    The Customer agrees and undertakes to examine with due care all the entries in the E-Statement promptly and to report immediately to the Bank of any error or discrepancies found in the E-Statement. If the Bank does not receive any notification in writing within twenty-one (21) days from the E-Statement date of any errors or discrepancies as regards to the Debit Card-i entries in the E-Statement, then the Customer shall have accepted such entries made up to the date of the last entry in the E-Statement as correct, binding, final and conclusive and adopt all withdrawals or other debits to the Savings Account.

9.4    The E-Statement service allows the Customer to view, save and print the E-Statement in PDF format or such other format as may be made available by the Bank from time to time, subject to this Terms and Conditions.

10.    Fees and Charges

10.1    The Bank shall levy fees and charges for the Bank’s Banking Services including but not limited to card issuance fee, annual fee, card replacement fee, cash withdrawal fee, early closure of the Savings Account fee,      sales draft retrieval fee and Overseas Transaction conversion fee. Notwithstanding the imposition of such fees, Transactions carried out through the Banking Services will be charged the usual charges and commissions.

10.2    The Customer agrees to pay all fees and charges incurred in this clause and the Bank may debit the Customer’s Savings Account, at any time notwithstanding that such debiting may cause the Account to be overdrawn. The Customer acknowledges and agrees that an annual fee of RM12.00 for the Debit Card-i will be deducted from their Savings Account on the anniversary of physical Debit Card-i request date.          

10.3    Details of all applicable fees, charges, transaction limit and other related parameters governing the Debit Card-i are published at the Bank’s website at https://hello.kaf.com.my/fees-and-charges. 

10.4    Subject to Shariah, the fees and charges may be reasonably varied from time to time according to the policies of the Bank. Should there be any changes in the fees and charges, the Bank shall give at least twenty-one (21) days’ notice prior to the effective date of change. 

10.5    Unless otherwise specified herein, the Bank’s charges exclude any current taxes and future taxes that may be imposed under the relevant legislation. Upon the effective date of implementation of any such taxes in the future and wherever applicable, the Bank will be entitled to recover such taxes from the Customer.

11.    Security Codes Management

11.1    Confidentiality of ATM PIN

(a)    An ATM PIN is strictly confidential and shall be kept secure by the Customer and the Customer shall not disclose it to anyone under any circumstance or for any reasons whatsoever. The Customer shall:

(i)    use a unique and hard to guess or imitate six (6) digit ATM PIN;

(ii)    protect the Debit Card-i, the ATM PIN, and any card security details;

(iii)    not select an ATM PIN or use the ATM PIN negligently or recklessly which will contribute to or cause losses from any unauthorised Transactions from the use of the Debit Card-i by any third party;

(iv)    destroy any notification of the ATM PIN or the card security details and not disclose the ATM PIN to anyone else including the police and Bank staff;

(v)    not allow any other person (except the Customer) to see the ATM PIN when the Customer enters it or it is displayed; and

(vi)    notify the Bank immediately by making a call to the Bank based on the information provided by the Bank’s Contact Centre upon becoming aware of the ATM PIN being exposed, used or known to a third party.

(b)     The Customer shall take reasonable steps to keep the Debit Card-i and ATM PIN secure at all times and at any place, including at the Customer’s place of residence. These include not:

(i)    disclosing the Debit Card-i details or ATM PIN to any other person;

(ii)    writing down the ATM PIN on the Debit Card-i or on anything that is kept in close proximity to the Debit Card-i;

(iii)    using an ATM PIN selected from the Customer’s birth date, identity card, passport, driving license, or contact numbers; and

(iv)    allowing any other person to use the Debit Card-i and ATM PIN.

(c)    If the ATM PIN has been disclosed or exposed or compromised for any reason whatsoever or if the Customer should forget the Customer’s ATM PIN, the Customer shall immediately reset the PIN via the Mobile Application. 

11.2    Security Code Management

(a)    The Security Code must be kept secret at all times. Upon receipt of the physical Debit Card-i, the Customer is required to activate the card via the Mobile Application and create the Customer’s own ATM  PIN as a condition for access to the Services.

(b)    To gain access to the Banking Services, the Customer is first required to complete an initial onboarding and authentication process via the Mobile Application, including verification of the Customer’s registered mobile phone number through a one-time Security Code (OTP) where applicable. Upon successful onboarding, the Customer shall set and use a 6-digit app PIN to access the Mobile Application. For physical debit cards, a separate ATM PIN shall be set during card activation.  The Bank may permit authentication through biometrics, passkeys, device credentials or other approved security methods, and the Customer’s use of such methods may also be subject to the terms of the relevant device manufacturer or platform provider.      

(c)    That no one other than the Customer has access or can have access to the Security Codes to enable the Customer to carry out any Transactions through any of the Services and the Security Codes are not written down in any form or manner which may be deciphered by anyone or kept together or disclosed or exposed to any other person than the Customer (including the employees of the Bank) under any circumstances or at any time.

(d)    The Customer understands and agrees that the Customer’s Security Code is strictly confidential and hereby undertakes not to disclose or expose or compromise or in any way cause or allow the Customer’s Security Code to be disclosed or exposed or compromised to any other person than the Customer under any circumstances including bank staff or by any means whether voluntarily or otherwise, and must take all care to prevent the Security Code from becoming known to any other person. The Customer understands and agrees that failure to comply with this requirement may expose the Customer to the consequences of theft and/or unauthorised use of the Debit Card-i, in which event the Customer shall be liable for all Transactions made and charges incurred under the Debit Card-i, whether or not such Transaction or charge is within the Customer’s knowledge or authority.

12.    Overseas Transactions

12.1    Overseas Transactions will be subject to the fees, charges and exchange rates as determined by the Bank from time to time. The exchange rate, where applicable, shall be at the rate determined by VISA on the date of Transaction is posted to the Savings Account, which may differ from the rate on the date of Transaction. 

12.2    All inter-country Transactions by the Customer shall not violate the laws existing in the country where the Transaction is affected. Where applicable, the Customer shall comply with the guidelines set forth in the FEN issued by BNM and shall be liable for any infringement of such regulation, including any amendment(s) thereto.

12.3    The Bank may at any time give notice through the Mobile Application or the Bank’s website to the Customer in which the Debit Card-i may not be used at any ATM(s) or Authorised Merchants outside Malaysia, and the Bank shall not be liable to the Customer for any loss or damage suffered by the Customer resulting in any way from such suspension or termination due to the non-availability of card facilities in such country or countries. 

12.4    For Overseas Transactions, the rate of exchange on the date of such posting shall be at the prevailing spot exchange rates on the date of the Transaction is posted at the sole discretion by VISA or any other brand owners of which the Bank is a member to.

12.5    Overseas Transactions are first converted to the currency of the country concerned at the rate and charges as determined by VISA. The currency of the said country will then be converted to Ringgit Malaysia (RM) at the conversion rate and charges as determined by VISA and shall be inclusive of an Overseas Transaction conversion fee. The final Ringgit Malaysia (RM) amount debited may include differences due to currency fluctuations between the actual Transaction date and the date the Transaction is posted to the Savings Account. All applicable fees, charges, and limits relating to Overseas Transactions are set out in https://hello.kaf.com.my/fees-and-charges. 

12.6    All international Retail Purchases made via contactless or ATM PIN and Transactions via ATMs shall be subjected to the laws existing in the country where the aforementioned Transaction originates. For all such Transactions, the exchange rate, where applicable, shall be at the prevailing spot exchange rate on the date the Transaction is posted.

13.    Opt-In Requirement for Overseas Transactions and Retail-Present Transactions

13.1    The Customer will only be able to perform Overseas Transactions and/or Card-Not-Present Transactions using the Debit Card-i if the Customer has registered to opt-in via the Bank’s Mobile Application.

13.2      The Customer can opt-out of Overseas Transactions and/or Card-Not-Present Transactions at any time via the Bank’s Mobile Application.

13.3      If the Customer uses the Debit Card-i for the purchase of good and/or services through any internet sites or portals, the Customer shall solely be responsible for such use. If there is any activities(ies) of fraud, stolen ATM PIN, misuse of ATM PIN and any other unauthorised Transactions due to the use of such services, the Bank shall not be held liable for it as such entry of the Debit Card-i’s information shall mean that it has been duly authorised by the Customer. 
 

14.    Transaction Alerts

14.1    The Customer shall receive transaction alerts for the following:

(a)     Purchase transactions at POS terminals.

(b)     Online transactions (card-not-present transactions) excluding recurring auto-debit transactions   

(c)     Cash withdrawal transactions.

(d)     Mail and telephone order transactions.

14.2    The Customer is not allowed to opt out from receiving transaction alerts of any amount.

15.    Liability of the Customer

15.1    The Customer agrees and undertakes to take all reasonable care and precaution to prevent the loss or theft of the Debit Card-i,not to disclose the Security Codes and/or personal and account details to any other person than the Customer, and shall immediately notify the Bank (in the event of loss or theft in Malaysia) or VISA (in the event of loss or theft outside of Malaysia) of the loss or theft of the Debit Card-i via telephone or electronic mail accompanied by a police report. The Customer fully understands that failure to take reasonable care and precaution with the Debit Card-i may expose the Customer to the consequences of theft and/or unauthorised use of the Debit Card-i. In the event of loss, the Bank and/or VISA are under no obligation to provide a replacement.

15.2    The Customer shall notify the Bank immediately upon receiving a transaction alert via the Mobile Application if the Transaction was unauthorised.

15.3    The Customer shall be liable for unauthorised Transactions which require an ATM PIN, signature verification or use of a contactless Debit Card-i if Customer has:

1. acted fraudulently;
2. failed or delayed in notifying the Bank as soon as reasonably practicable after having discovered the loss or  unauthorised use of a Debit Card-i;
3. voluntarily disclosed the ATM PIN to any other person than the Customer;
4. writing down/recording the ATM PIN on the Debit Card-i or anything kept in close proximity to the Debit Card-i;
5. left the Debit Card-i or an item containing the Debit Card-i unattended in places that are visible or accessible to others; or
6. voluntarily allowed any other party than the Customer to use the Debit Card-i. 

15.4    Subject to Clause 15.3, the Customer shall remain liable for all transactions made using the Debit Card-i until and unless the Bank receives the notification as referred to in Clause 15.2 above. This includes transactions not yet posted to the Savings Account, and any existing standing Instructions made by the Customer to an Authorised Merchant. The Customer is solely responsible for notifying the Authorised Merchant to cancel or amend any existing standing Instructions linked to the lost or stolen card. 

15.5    Where investigation by the Bank discloses that the Customer is involved or has contributed to the losses resulting from any unauthorised Transactions, the Customer shall be liable for all charges and Transactions incurred via and/or on the Debit Card-i, whether before or after the receipt by the Bank of the notification that the Debit Card-i is lost or stolen.

15.6    Notwithstanding and without prejudice to the generality of the clauses in this Terms and Conditions, the Customer shall expressly agree that the use of the Debit Card-i is at the Customer’s own risk and shall assume all risk, incidental to or arising out of the use of the Debit Card-i. This includes the use of the Debit Card-i for any financial and non-financial transactions, including the use of the Debit Card-i for the registration of any services, be it provided by the Bank or otherwise.

15.7    The Customer cannot use the Debit Card-i for any unlawful activities. If the Bank suspects or has reasons to believe that the Debit Card-i has been used for any unlawful activities, the Bank may take any actions that the Bank considers appropriate to meet any obligation or requirement in Malaysia or elsewhere in the world in connection with the prevention of any unlawful activities including but not limited to fraud, money laundering, terrorist activities, bribery, corruption or tax evasion or the enforcement of any economic or trade sanction. The actions the Bank may immediately suspending or terminating the use of the Debit Card-i, making reports, and taking such other actions as the Bank may decide as appropriate.

15.8    In the event of any proceedings in or analogous to bankruptcy or insolvency of the Customer, the Bank may prove to and agree to accept any dividend.

15.9    While Click to Pay facilitates the transaction, VISA is not a party to the transaction. Any transaction made via Click to Pay is solely between the Customer and the Authorised Merchant or the Bank. VISA is not responsible for the actions or inactions of merchants.

15.10  The Customer is solely responsible for ensuring the accuracy of all details of Transaction, including but not limited to, the amount, recipient’s name, account number, or merchant identity (as applicable). The Bank shall not be held liable for any loss or damage suffered by the Customer if incorrect details are keyed in by the Customer in the course of utilising the Banking Services, and the Bank is under no obligation to recover such funds once the Transaction has been successfully processed based on the Customer’s instructions.

16.    Exclusion of Liabilities

16.1    The Bank shall not in any circumstances be held liable for damages suffered or loss incurred by the Customer including but not limited to loss of reputation or embarrassment:

(a)     in respect of any representation or implication that may arise as a result of:

(i)     any cancellation or refusal on the part of the Bank to renew the Debit Card-i;

(ii)     any suspension or restriction imposed by the Bank on the use of the Debit Card-i by the Customer; and/or

(iii)     withdrawal of any benefits or privileges conferred on the Customer under the Debit Card-i;

(b)    arising from any act or omission of any Authorised Merchant or Authorised Cash Outlets, howsoever caused;

(c)     due to any retention of the Debit Card-i and/or refusal by any Authorised Merchant or Authorised Cash Outlets to honour the Debit Card-i;

(d)    in respect of any statement, representation, or communication made by any Authorised Merchant or Authorised Cash Outlets; and/or

(e)     as a result of detection or lack of goods purchased or services provided by any Authorised Merchant or Authorised Cash Outlets,

with the exception of losses which is caused by error, omission, mistake, misrepresentation, fraudulent or gross negligent conduct of the Bank’s.

16.2    The Bank shall not be liable for any loss, injury or damage suffered including consequential and economic loss, howsoever caused and/or arising by or from mechanical defect or malfunction of the ATMs, POS Terminal, Contactless Reader or any other SSTs, whether owned by the Bank or otherwise party or by any circumstances beyond the Bank’s control, including but not limited to, Act of God, strikes and or other labour disputes.

16.3    The Bank reserves the right to add, amend, and/or withdraw any Payee Corporation(s) from its services without assigning any reason(s) thereof and shall not be held liable for any loss or damage suffered as a result of such action.

16.4     Click to Pay Liability

1. To the extent permitted by law, VISA and its affiliates ("VISA Parties") shall not be held liable for any damages or losses arising from the Customer’s use of Click to Pay, including transaction failures or unauthorised access.
2. The VISA Parties' cumulative liability to the Customer for any claim related to Click to Pay is limited to the lesser of: (i) the Customer’s actual loss; or (ii) US$100.00 (or its equivalent in Ringgit Malaysia).
3. Neither the Bank nor VISA warrants that the Click to Pay service will be free from interruptions, outages, or technical errors.
4. The full Terms and Conditions of VISA’s Click to Pay is accessible here: https://www.visa.com.my/legal/visa-checkout/terms-of-service.html
    

17.    Suspension or Termination of Services

17.1    The Customer may terminate the use of the Debit Card-i by giving twenty-one (21) days notice to the Bank through the Mobile Application and cut the physical Debit Card-i diagonally in halves, whereupon the use of the Debit Card-i will be terminated. The Customer shall be and will remain liable for any Transactions effected through the use of the Debit Card-i before the receipt by the Bank of such notice of termination.

17.2    The Bank may at any time according to its policies with prior written notice within twenty-one (21) days to suspend, terminate, or restrict the use of the Debit Card-i and without any liability whatsoever to the Customer or any third party for doing so if the Bank suspects fraud, illegal activity, a breach of this Terms and Conditions, or is required to do so by law or regulatory directive.

17.3      Notwithstanding Clause 17.2 above, the Bank may immediately suspend, terminate, cancel or restrict the use of the Debit Card-i or any feature, functionality, channel or related service connected to the Debit Card-i (including Click to Pay), upon the occurrence of any one or more of the following events:

1. the bankruptcy, insolvency, death or incapacity of the Customer;
2. any breach of this Terms and Conditions or provision by the Customer of this Terms and Conditions or laid down by any legal, regulatory or other authority or body relevant hereto;
3. the Customer fails to pay any fees or charges when due;
4. any payment network operator, card scheme owner or service provider suspends, withdraws, limits or terminates the availability of any related service or functionality;
5. the Click to Pay service or related network service is discontinued, withdrawn or no longer supported by VISA or any relevant provider; and/or
6. where the Customer, card, device or transaction no longer meets eligibility, security, or operational requirements for such feature of functionality

17.4     The termination of the use of the Debit Card-i does not affect the Customer’s liability or obligations in respect of Instructions received by the Bank before such termination that has been processed or is being processed by the Bank after such termination. However, upon such termination, the Bank will be under no obligation to process or complete processing Instructions received prior to such termination.

17.5     There will be no refund of any annual fees or other fees payable upon the termination of the Debit Card-i for any reason. Upon termination of the use of the Debit Card-i, the Bank shall not provide to the Customer the monthly E-Statement.

18.    Card Expiry

18.1    The Debit Card-i is valid only up to the Valid Thru Date. The Customer shall ensure that upon the expiry of the Debit Card-i, it is destroyed by cutting it diagonally in halves for replacement of Card. The issuance fee will be imposed for new issuance card subject to Clause 10 (Fees and Charges). Annual fee will not be charged to Customer on the same year the Debit Card-i is issued. The Bank has the right to extend Valid Thru Date or allowed certain function to bypass Valid Thru Date subject to prior notice to the Customer.

19.    Preservation of Rights and Entitlements

19.1    Notwithstanding anything in this Terms and Conditions, the Bank’s rights and entitlement under this Terms and Conditions shall continue to remain in full force and effect and shall survive any cancellation, revocation, or suspension of the use of Debit Card-i by the Bank or the termination of relationship between the Bank and the Customer.

20.    Telephone Monitoring and Recording

20.1    The Bank may rely and act upon any verbal instructions received from the Customer through any mode acceptable to the Bank. The Bank shall not be held liable to the Customer in any way for acting in good faith upon receiving such Instructions notwithstanding that it is subsequently shown that the same was not given by the Customer or for any misunderstanding or damages suffered as a consequence of the Bank acting on or acceding to any such Instructions or request. The Customer hereby authorises the Bank to contact the Customer by telephone and hereby agrees that such telephone calls from the Bank may be unsolicited calls. The Customer further agrees that monitoring and/or recording may be done and no additional notice to the Customer or additional approval from the Customer is needed.

21.    Certificate of Indebtedness

21.1    A certificate signed by the officer of the Bank as to the monies for the time being due and owing to the Bank from or by the Customer shall be conclusive evidence or proof against the Customer for all purposes whatsoever including for purposes of any legal proceedings.

22.    IFSA 2013 and BNM Guidelines

22.1    This terms and conditions shall be subject to the provisions of the IFSA 2013 and any other modifications or any directive from BNM or as may be directed or required by a regulatory body from time to time.

22.2    The Customer understands and acknowledges that pursuant to Section 146 of the IFSA 2013 (Permitted Disclosures), the Bank is legally permitted to disclose the Customer’s personal information relating to the Customer’s affairs, Savings Account or conduct thereof (including the Customer’s credit standing) to third parties as approved by BNM to facilitate and/or enable the Bank and/or the related and associate companies within the KAF Group of Companies to perform its and/or their functions and the Customer hereby consents to and authorise the Bank to disclose the said information to any guarantor(s)/security parties, the Bank’s lawyers, debt collection agents, third parties and/or related and associate companies within the KAF Group of Companies to enable the Bank and/or the related and associate companies within the KAF Group of Companies to perform its and/or their functions. In doing so, the Customer agrees that the Bank shall be absolved from any responsibilities or liabilities whatsoever.

23.    Indemnity

23.1    In addition and without prejudice to any other right or remedy of the Bank, whether under this Terms and Conditions or otherwise, the Customer agrees to indemnify and hold the Bank, its successors, assigns, and third parties, and each of each of the Bank’s directors, officers, employees and agents harmless from and against all loss, damages, claims, fines, penalties or expenses, including legal fees, arising howsoever from or in connection with any breach, default, omission, misrepresentation, negligence, misconduct, non-observance and/or non-performance of this Terms and Conditions by the Customer or on the part or of any other person for whose acts or omissions the Customer is vicariously liable, whether in tort, contract or otherwise.

24.    Waiver

24.1    No failure or delay on the part of the Bank in exercising any rights or remedies under this Terms and Conditions at any time or for any period of time nor any knowledge or acquiescence by the Customer, or in, any breach of any provision of this Terms and Conditions shall operate as or be deemed to be a waiver thereof nor shall a waiver by that party of any breach constitute a continuing waiver in respect of any subsequent or continuing breach. A provision of right or remedy under this Terms and Conditions may not be waived except in writing signed by the Bank so waiving.

25.    Severability

25.1    Any term, condition, stipulation, provision, covenant or undertaking (“Provision”, and any reference to Provision shall include any part thereof) contained in this Terms and Conditions which is illegal, invalid, or unenforceable shall, to the maximum extent possible, continue to apply with the necessary modification in order that the Provision is legal, valid and enforceable provision which most closely reflects the original Provision. Subject to the foregoing, any Provision which is illegal, invalid or unenforceable shall be fully severable and ineffective to the extent of such illegality, invalidity or unenforceability without invalidating the remaining Provisions contained in this Terms and Conditions (which shall not be affected by the illegal, invalid or unenforceable Provision or by its severance).

26.    Variations of Terms and Conditions

26.1    Subject to Shariah, the Bank reserves the right at any time to reasonably add, delete, amend or modify this Terms and Conditions, or any part thereof, from time to time. Such addition, deletion, amendment or modification shall be effective immediately upon notice to the Customer of twenty-one (21) days thereof, which may be given by means of, including, but not limited to, notification on the Mobile Application, or by electronic or conventional mail, or by any other means by which the Customer obtain notice thereof.

26.2    The Customer shall immediately notify the Bank in the event that the Customer is not agreeable to any such addition, deletion, amendment or modification, in which case the Bank shall be entitled to terminate the Debit Card-i. Any use of the Debit Card-i by the Customer after the issuance of such notice shall be deemed to constitute acceptance of this Terms and Conditions with such addition, deletion, amendment, or modification.

26.3    The Customer further agrees by continuing to maintain and operate the Customer’s Savings Account after the effective date of the amendment(s) or variation(s), the Customer has accepted the amended Terms and Conditions and the same shall be binding and conclusive against the Customer.

26.4    The Bank shall have the right at any time to change or discontinue any aspect or feature of the Debit Card-i.

26.5    The Customer agrees and acknowledges that if and where the changes or amendments made are necessitated by an immediate need to restore or maintain the security of a transaction of the Savings Account and Debit Card-i, the Bank may proceed with making such changes and amendments without giving any notice to the Customer.

27.    Successors Bound

27.1    This Terms and Conditions shall be binding upon the parties and their permitted legal assigns and successors in title and the Customer shall not be entitled to assign any of the Customer’s rights or obligations under this Terms and Conditions unless with the express prior written consent of the Bank.

28.      Disputes and Enquiries

28.1    Should there be any enquiries or require any assistance, please refer to the Bank’s Contact Center. For the avoidance of doubt, all telephone calls made to the Bank’s Contact Centre shall be logged by the Bank.

28.2    In the event that the Customer has any complaints and/or disputes arising from any unauthorised Transaction, please refer the matter to the Bank and specifying the nature of the Customer’s complaint and/or dispute. The parties hereby agree to try to settle the matter amicably.

28.3    Subject to Clause 28.4 below, the Customer may be required to disclose to the Bank all relevant information relating to any report, query or complaint including but not limited to the Customer’s name, the relevant Savings Account and/or Debit Card-i number(s), a description of any such error, query or complaint, date of the disputed transaction or error, an explanation on why the Customer believes it to be an error or why the Customer requires more information and the amount(s) involved in the suspected error, disputed transaction, query or complaint, as maybe relevant. Notwithstanding this, the Customer shall not, at any time and under any circumstances whatsoever, disclose the ATM PIN to any of the Bank staff or representative.

28.4    Where any communication involves the Customer’s sensitive or confidential information whether in relation to the Savings Account and/or Debit Card-i or any transactions made in relation to the Savings Account and/or Debit Card-i, the Bank does not encourage the communication of any such information via the Mobile Application and the Customer agrees and acknowledges that should the Customer proceed with such mode of communication in relation to such information, the Customer shall undertake all inherent risks associated with such mode of communication and shall not, at any time whatsoever, hold the Bank responsible or liable for the security of such information or any loss suffered in relation thereto, with the exception of losses which is caused by error, omission, mistake, misrepresentation, fraudulent or gross negligent conduct of the Bank’s.

28.5     In the event that the Bank requests the Customer to make such report, complaint or query in writing to the Bank, the Customer shall do so within seven (7) days thereafter. If no such written report, complaint or query is received by the Bank within the said period, the Bank will not be under any obligation to conduct any investigation and answer any such query or complaint.

28.6     Subject to Clause 28.7 below and upon receipt of such report, complaint or query in writing, the Bank shall endeavour to investigate the complaint, answer the query or inform the Customer of the results within fourteen (14) business days.

            The timeline shall commence from the date of receipt of the complaint, or where applicable, the date of receipt of the subsequent written report, complaint or query as requested by the Bank pursuant to Clause 28.5.

28.7      If the Bank requires more time to conduct its investigation, the Bank shall notify the Customer of the delay, the reason, and the expected timeline for a full response. Nonetheless, such extension shall not exceed twenty (20) business days from the receipt of such subsequent written report, query or complaint. If the Customer delays, obstructs and/or withholds vital information from the Bank, making or attempting to make false claims in respect of any transaction, publish false claims on traditional or social media, and/or lodge false police reports with respect to any transaction, the Bank reserves the right to commence legal proceedings against the Customer whenever the Bank deems necessary.

28.8      The Customer shall as far as possible co-operate and assist the Bank in the conduct of its investigations, including allowing the Bank and its investigation team to access the device(s) used for the disputed transaction such as the personal computers, laptops, and/or Mobile Devices within twenty-one (21) days from the date the Customer reported the Customer query or complaint to the Bank’s Contact Centre.

28.9     Subject to the provisions of this Terms and Conditions, upon the completion of an investigation, the Bank shall make reasonable effort to correct any error promptly and to make the necessary adjustments to the Customer’s Savings Account and/or Debit Card-i and notify the Customer of such adjustments.

28.10      In any case, the Bank shall inform the Customer of the results of the investigation within twenty-one (21) days of the completion of the Bank's investigations in Clause 28.6 or 28.7, as the case may be.

28.11      Where the Customer is not satisfied with the outcome of the investigation or of the Customer complaint, the Customer may appeal against such outcome by referring such complaint to the OFS.
 

29.    Disclosure

29.1    Save for marketing and/or cross-selling purposes (which shall require the Customer’s separate express consent), the Customer consents to and authorises the Bank and its officers and employees to disclose and furnish all information concerning the Customer’s particulars and affairs (financial or otherwise), account details, relationship with the Bank, this Terms and Conditions and any other matters relating to the Customer or its business and operations to the following classes of persons in such manner and to such extent as the Bank may, in accordance with applicable laws and its policies, consider necessary as follows:

1. any officer, employee, agent or director of KAF Group of Companies which includes the holding company(s) of the Bank, its subsidiaries, associated companies, representatives and branch offices. For the avoidance of doubt, disclosure to the KAF Group of Companies shall be for the facilitating of operations, businesses, cross-selling and other purposes of the Bank and/or KAF Group of Companies provided always that disclosure is for cross-selling purposes shall not be effected if such disclosure is objected by the Customer upon written notification to the Bank;
2. any person for or in connection with any legal action or proceeding taken to recover monies due and payable by the Customer to the Bank;
3. any actual or potential participants as assignee, novatee, or transferee of the Bank’s rights and/or obligations under any Transactions between the Bank and the Customer;
4. relevant third parties such as professional advisers, strategic business partners and alliances, Takaful operators, vendors, business partners and business agents who support the operational activities of the Bank;
5. regulatory bodies, government agencies, tax authorities, the police, law enforcement bodies and courts, both within and outside Malaysia including pursuant to the applicable laws and regulations under Foreign Account Tax Compliance Act of the United States (FATCA) and Common Reporting Standard (CRS);
6. CGC (if applicable) and any other relevant authority as may be authorised by law to obtain such information, or such authorities/agencies established by BNM, or any agency established by ABM/AIBIM;
7. CCRIS, credit bureaus, credit reporting agencies and corporations set up to collect and provide credit information authorised or licensed under the Credit Reporting Agency Act 2010;
8. the Bank’s accountants, auditors, solicitors, advisors, consultants and/or other agents as may be required for the proper performance of their functions, duties and obligations to the Bank and the KAF Group of Companies;
9. the Bank’s service providers, nominees, agents, contractors or third-party service providers engaged by the Bank and its related or associated companies to carry out the Bank’s functions and activities;
10. an external party as may be required for any corporate exercises/due diligence activities undertaken by the Bank and/or the KAF Group of Companies;
11. any party which in the future may express intention to acquire an interest/shareholding in the Bank pursuant to any proposed arrangement, composition, merger, acquisition/restructuring between the Bank and such parties; and
12. any other persons or entities with the Customer’s prior consent.

The Bank’s rights to the Customer’s personal data and disclosure will be in accordance with the Bank’s Privacy Notice.

30.    Prevention and Mitigation of Banking Scam and Fraud

30.1    The Bank may provide the latest updates or contents from time to time to educate the Customer and create awareness to the Customer that would help in preventing or mitigating fraud and scam risk. These may include but are not limited to security tips, software/operating system/application/version update, and regulation requirements from any regulatory bodies or government authorities.

30.2     The Customer shall keep the Debit Card-i and ATM PIN in safe custody at all times and shall notify the Bank immediately when the Customer becomes aware that the Debit Card-i is lost, stolen, or used without any authority. The Customer shall also lodge a police report regarding any lost or stolen Debit Card-i that is lost, stolen, or used without any authority; and shall furnish a copy of the report to the Bank without delay. Failure to provide such report may affect the Bank's assessment of liability for any disputed Transactions. The Customer shall also notify the Bank immediately once the Customer is aware that the ATM PIN to the Debit Card-i has been jeopardized for any fraudulent and unauthorised Transactions.

30.3     The Bank shall conduct an investigation and the Customer is required to provide sufficient information to facilitate the investigation upon being notified by the Customer of such incident of the Debit Card-i and ATM PIN. The Bank is hereby given the authority to terminate the affected Debit Card-i to mitigate further losses in the course of conducting the investigation.

30.4     Where any loss or damage suffered by the Customer is solely attributable to the wilful negligence of the Bank, the Bank’s liability to the Customer whether in contract or tort shall not exceed the amount of transaction which gave rise to the claim(s) or the direct damages sustained, whichever is the lower. The Bank shall not be liable to any loss of business, loss of profits, loss of data, earnings or goodwill, damages, liabilities whether such losses or damages could have or have not reasonably foreseen by the Bank.

31.    Privacy and Personal Data Protection

31.1    The Customer hereby agrees and consents to the holding, collection, and use of all personal data provided to the Bank by the Customer or acquired by the Bank including but not limited to the Bank’s Mobile Application, as well as personal data that arises as a result of the provision of the service to the Customer in connection with the Customer’s Debit Card-i in accordance with the Privacy Notice of the Bank as may be amended from time to time. For the purpose of this Clause, “personal data” shall have the same meaning as prescribed in the PDPA.       
    
31.2    Click to Pay Data Management

1. In providing the Click to Pay service, the Bank and VISA act as joint controllers of the Customer’s Personal Data
2. The Customer authorises the Bank to share necessary Personal Data (including contact details and card information) with VISA, payment network operators, token service providers, merchants and service providers for enrolment, authentication, fraud prevention, transaction processing, dispute handling and compliance purposes, subject to applicable laws.
3. This information may be stored and processed in secure locations where VISA operates, including but not limited to Singapore and the United States.

31.3    The Bank may use data arising from Click to Pay transactions for customer service, fraud monitoring, risk management, dispute resolution, reporting, analytics, legal compliance and service improvement.

31.4     The Customer expressly consents to the Bank processing their personal data for marketing and promotional purposes. This includes receiving information regarding products, services, and promotions from the Bank through email and Mobile Application. The Customer may withdraw this consent at any time through written notice to the Bank as set out in the Bank’s Privacy Notice.

31.5     The Customer acknowledges that the processing of personal data is further governed by the respective privacy notices of the Bank and VISA. For more information on how the Bank and VISA handles your personal data, see below:

1. The Bank’s Privacy Notice: https://hello.kaf.com.my/en_US/general/kaf_kdbbprnc_en_latest
2. VISA’s Global Privacy Notice: https://usa.visa.com/legal/global-privacy-notice.html

32.    Anti-Money Laundering, Counter Financing of Terrorism and Anti-Corruption

32.1    In order to comply with local or foreign law, regulations, voluntary codes, directives, judgments or court orders, and any authorities, regulators or enforcement agencies, policies, good practice, government sanctions or embargoes, reporting requirements under financial transactions legislation and demands or requests of any authority, regulator, tribunal, enforcement agencies, exchange bodies, the Bank may:

(a)    be prohibited from entering or concluding transactions involving certain persons or Entities (e.g. person or Entity that is itself sanctioned or is connected to or dealing with (directly or indirectly) any person or Entity that is sanctioned under economic and trade sanctions imposed by any regulator in any jurisdiction;

(b)    report suspicious transactions or potential breaches of sanctions to an authority in any jurisdiction to which the Bank may need or decide to disclose. Transactions impacted include those that may:

(i)    involve the provision of finance to any person involved or suspected of involvement in terrorism or any terrorist act;

(ii)    be relevant to investigation of an actual or attempted evasion of tax law, investigation of or prosecution of a person for an offence against any applicable law; or

(iii)    involve persons or Entities which may be the subject of sanctions;

(c)    intercept and investigate any payment messages and other information or communications sent to or by the Customer or on behalf of the Customer and may delay, block or refuse to make any payment and payment screening may cause a delay in processing certain information;

(d)    take any action it believes to be necessary, which includes freezing of funds, preventing operation of the Debit Card-i, refusing a request for funds from the Customer, not allowing the Customer to use a product, or delaying or cancelling a transaction. The Bank does not require to notify the Customer until a reasonable time after it is permitted to do so under those law or policies. The Bank will not be liable for any loss arising out of any action taken or any delay or failure by the Bank, in performing any of its duties or other obligations; and/or

(e)    not to accept any deposit of any money or cheques and/or allow or carry out any other transaction including withdrawals of money in respect of Customer’s Debit Card-i including but not limited to any transfers and telegraphic transfer of moneys from or to the Customer’s Debit Card-i if the Bank has a reason to believe or is made aware of by third parties or relevant authorities that the Customer’s Debit Card-i is being used for or implicated in fraud, potential fraud, financial crimes, illegal activities, soliciting illegal financial investment schemes, money laundering or terrorism financing activities. The Bank too shall (subject to the extent permitted by law), reserves the right to terminate, suspend, freeze or otherwise deal with the Customer’s Debit Card-i as necessary.

33.2    The Customer hereby undertakes that:

(a)    the Customer shall ensure that the Debit Card-i shall not be used for any unlawful activities in contravention of any anti-money laundering laws; and

(b)    the Customer shall not:

(i)    use the Debit Card-i, directly or indirectly, for transactions involving any unlawful activities or money laundering or other unlawful purposes; or

(ii)    conceal or disguise the true nature of any unlawful activities.

(iii)    utilize any monies from the Savings Account for any money laundering or other unlawful purpose.

33.    Notices And Communication

33.1    Any change of information which include the Customer’s personal details, maximum daily cumulative limit on DuitNow QR, exposure or suspected exposure of the Security Codes, or any other changes that are not specified herein, the Customer shall notify the Bank by posting, publishing or sending a notification on or through the Mobile Application. All communications sent by the Bank shall be accepted as duly delivered to the Customer if sent by addressed to or delivered to the Customer’s last known address registered with the Bank or through the Mobile Application. Any failure on the part of the Customer to notify the Bank of any change of address resulting in delay or the return of any E-Statement, correspondence, and/or notice shall not prejudice the Bank’s right or entitlement under this Terms and Conditions.

33.2    All legal processes shall be accepted as duly delivered to the Customer if sent to the Customer by post to or left at the Customer’s address last registered with the Bank. If the Customer has more than one (1) Savings Account with the Bank and the details are not the same, the Bank is entitled to use the latest and most recent details.

33.3    Subject to Shariah, the Bank reserves the right from time to time to levy or vary any fees and charges by giving twenty-one (21) days of notice via displaying the new fees and charges on this Mobile Application.

34.    Declaration

34.1    The Customer shall be required to complete the Bank’s prescribed Mobile Application form which shall then form part of this Terms and Conditions.

35.    Survival

35.1    Any rights and obligations under this Terms and Conditions which are capable of having effect and which shall by their nature survive after the expiration or termination of this Terms and Conditions and shall remain in full force and effect following the expiration or termination of this Terms and Conditions.

36.    Governing Law and Jurisdiction

36.1    This Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and the courts of Malaysia shall have non-exclusive jurisdiction. Any dispute arising in respect of the Debit Card-i and this Terms and Conditions, which cannot be resolved in the manner specified in Clause 28 (Disputes and Enquiries) above, shall be referred to the courts of Malaysia.

37.    Perbadanan Insurans Deposit Malaysia (PIDM)

37.1    The deposits maintained by the Customer in the Savings Account are eligible for protection by Perbadanan Insurans Deposit Malaysia (PIDM) or Malaysia Deposit Insurance Corporation. Coverage of the eligible Savings Account balance is subject to this Terms and Conditions as set by PIDM. A copy of the PIDM brochure has been provided to the Customer.

37.2    Subject to the latest version of guidelines by PIDM and any amendment(s) thereof, any deposit will be protected by PIDM up to RM 250,000.00 for each depositor.

(end of clauses)
 

CUSTOMER’S ACCEPTANCE

I agree with the Terms & Conditions of the Debit Card-i.

I hereby declare that I will not utilize the monies in the Debit Card-i for Shariah non-compliant purposes as listed in Paragraph 6.1 of the Debit Card-i Terms and Conditions.