Embark on your journey with KAF Digital Bank (KAF DB) through a seamless and user-friendly Pre-Onboarding process. Whether you are a new user ready to sign up or an existing user looking to resume your application, our step-by-step guide will ensure you navigate the initial stages effortlessly. Read on to understand the simple steps for a smooth pre-login experience, from introduction pages to initiating new applications or resuming existing ones.

New Application - Setting the Course for Your Journey 

1. App Launch: 

Open the application on your device.

2. Pre-Login Page: 

On the Pre-login page with options for “Login”, “Activate Account”, “Sign Up”, and “Help Centre”, choose "Sign Up".

3. Application Initiation: 

Opt for "New Application" to kickstart your journey as a new user.

4. Signup Page: 

You will be directed to the Signup page. Begin the process by providing the required details.

5. Resume Application: 

If you have initiated the application before and wish to continue, tap on "Resume Application".

6. Authentication: 

Use your temporary username and temporary password received through your email to resume your application.

Resume Application - Continuing the Journey

1. Access Pre-Login Page: 

Launch the application and navigate to the Pre-login page.

2. Sign Up Option: 

Choose "Sign Up" on the Pre-login page.

3. Resume Application: 

Select "Resume Application" to continue your ongoing application.

4. Authentication:

Use the temporary username and temporary password received via email for authentication.

Understanding Temporary Credentials (Temporary Login Information)

• Purpose: 

Temporary credentials (username and password) serve as a checkpoint for users who paused their application midway. They enable a seamless transition to the next phase.

• Application Continuation: 

If you had previously started the signup process but didn't complete it, you can resume directly from Step 2 (Contact Details) after receiving your temporary credentials (temporary login information).

• Completion Reminder: 

For users who halted the process at Step 1 (Personal Details), a restart from the beginning is necessary.

At KAF Digital Bank, we prioritise a user-friendly onboarding experience. The pre-onboarding process ensures a smooth entry into our digital banking world, whether you're a new applicant or an existing user resuming your application. The temporary username and password mechanism adds flexibility, allowing you to pick up where you left off. Your journey with us begins with simplicity and convenience – sign up, resume, and continue your digital banking experience hassle-free. Welcome to KAF Digital Bank, where your financial journey starts with ease.

When conducting your initial bank transfer to activate your account, there are a few pre-requisites to follow for successful account activation and proceed to have your full banking access:

1. Ensure that the Bank you are transferring from is a conventional or Islamic bank, not a digital bank or e-Wallet service provider.
2. Ensure that the name of the sender is the same as your KAF account.
3. Ensure that the amount that you transfer is no less than RM 10.

After satisfying these requirements, you can proceed to enjoy the full benefits of our app!